• We currently accept orders and ship to Australia & New Zealand.
• Postals are FREE on orders NZD $60 or AU$ 144 inc GST and over – Sent through NZ POST/Aramex
• Courier costs NZD $5.50 inc GST New Zealand wide for orders under NZD $60.00 inc GST
• Couriers to Australia are generally via NZ Post, delivered with 7 business days. Express shipping is available through DHL delivered within 3-5 business days.

Please allow up to three working days for Courier Post to deliver within New Zealand. Someone will need to sign for the delivery. 

Customs & Import Regulations

Customs and import regulations vary widely between countries. Caffeine pouches we sell via this website could be prohibited for importation into certain countries.

Unfortunately, it’s not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page. It’s entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. ZAF accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body.

Likewise, any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we’ll refund you the value of the order less any postage costs incurred to us. We can’t provide a refund until we’ve received the products back. We don’t provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

We recommend you contact your local Customs Office for further information on import regulations in your country.

At Zaf, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

Eligibility for Returns

• For hygiene and safety reasons, we are unable to accept returns, refunds, or exchanges on caffeine pouches once the container has been opened. Replacements, refunds, or exchanges will only be considered if the product remains sealed in its original packaging.

Refunds

• Once we receive and inspect your return, we’ll notify you by email.
• If approved, your refund will be processed back to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error (wrong or damaged product).